Refund policy
At Boland Badge & Engraving, many of our products are custom-made, personalised, engraved, or manufactured specifically to customer requirements. For this reason, we maintain a strict returns and refunds policy.
Returns
We do not accept returns on products purchased through our website unless the item is defective, damaged upon receipt, or supplied incorrectly.
As many of our products are custom-made or personalised, customers are encouraged to carefully review their order details before completing a purchase.
Refunds
We do not offer refunds for completed orders, change of mind purchases, custom-made products, personalised items, or products that have been approved by the customer prior to production.
Store Credit
In certain circumstances, and at the sole discretion of Boland Badge & Engraving, store credit may be offered instead of a refund.
Any approved store credit:
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Will be issued to the customer account or via a store credit voucher.
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May be used towards future purchases.
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Is non-transferable and cannot be exchanged for cash.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or differs from what was ordered, please contact us within 7 days of receiving your order.
We may request photographs and additional information to assess the issue. Once reviewed, we will determine the appropriate resolution, which may include replacement, repair, or store credit where applicable.
Contact Us
If you have any questions regarding this policy, please contact Boland Badge & Engraving directly and our team will be happy to assist.